App support

Help with the EKAM by Kiran and KJI Bag Details apps. Write to support@kiranjewels.in and we reply within two working days.

EKAM by Kiran

I cannot sign in

Sign in with your employee code. The first time, the password is your employee code too, and the app asks you to choose a new one. If you have forgotten your password, ask HR to reset it.

It says I have no employee record

Your sign-in is not yet linked to your record. Ask HR to link it.

My attendance, leave or salary looks wrong

The app shows what HR and payroll hold. Tell HR, who will correct the record; the app updates by itself.

I do not get notifications

Allow notifications for EKAM by Kiran in your phone’s settings, then sign out and sign in again.

KJI Bag Details

The scanner does not open

Allow camera access for KJI Bag Details in your phone’s settings.

No details come back

Check that your phone is on the workshop Wi-Fi and that the bag number is printed clearly, then ask IT.

When you write

Tell us the app, your phone model, the app version (in your phone’s app settings) and what you saw. A screenshot helps. Never send your password.

Last updated 19 Oct 2026.